Return & Exchange Policy

Return & Exchange Policy (Special Notes for Food Products)

As tea is an agricultural product and food item intended for human consumption, we strictly adhere to the following policy to ensure food safety and hygiene for all customers:

• Opened, unsealed, or damaged packaging of tea products is not eligible for return or exchange.

• If you receive a product with quality issues not caused by human factors (e.g., damaged packaging, dampness, off-odors, or incorrect items), please contact us within 48 hours of delivery with supporting photos or video evidence. We will arrange a return, exchange, or refund on a case-by-case basis.

• All return/exchange requests must be confirmed and guided by our customer service team. Unauthorized returns will not be accepted.