Customer Care
Customer Care & Compliance Information
Registered Company Name:
GOARTEA (Mingganyi) Tea Co., Ltd.
Official Email Address:
goartea@gmail.com
Physical Business Address:
Zhengtong Rd. 1 str. No.10., Nancun, Panyu District, Guangzhou, Guangdong, 511431, China.
Contact Number:
+86-20-31001875
+86-13302237031
Return & Exchange Policy (Special Notes for Food Products)
As tea is an agricultural product and food item intended for human consumption, we strictly adhere to the following policy to ensure food safety and hygiene for all customers:
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Opened, unsealed, or damaged packaging of tea products is not eligible for return or exchange.
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If you receive a product with quality issues not caused by human factors (e.g., damaged packaging, dampness, off-odors, or incorrect items), please contact us within 48 hours of delivery with supporting photos or video evidence. We will arrange a return, exchange, or refund on a case-by-case basis.
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All return/exchange requests must be confirmed and guided by our customer service team. Unauthorized returns will not be accepted.
Shipping Policy & Delivery Times
Orders are normally dispatched within 1–2 business days after confirmation (excluding public holidays). Estimated shipping times to major destinations are as follows (please note that actual delivery may vary depending on the carrier and customs processing):
| Destination | Estimated Delivery Time |
|---|---|
| Mainland China | 2–5 business days |
| Hong Kong, Macau & Taiwan | 3–7 business days |
| Southeast Asia | 5–10 business days |
| Major European & US Countries | 7–15 business days |
| Other Regions | 10–20 business days |
Please be aware that delivery may be delayed due to customs clearance, extreme weather, or peak holiday seasons. We recommend placing your order well in advance and tracking your parcel regularly using the tracking number provided.